The Official Blog

QliqSOFT and CPSI announce rollout of new COVID-19 toolkit

Mar 26, 2020 12:58:47 PM / by Ben Henson posted in covid-19, coronavirus, virtual visits, telehealth

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The QliqSOFT team is thrilled to announce a strategic partnership with CPSI, offering a COVID-19 Toolkit to all current CPSI clients, free of cost. This partnership, announced today, quickly brings to market a solution to help mitigate the resource strain on care delivery due to COVID-19. 

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QliqSOFT launches COVID-19 Virtual Patient Communication Kit

Mar 11, 2020 3:11:51 PM / by Jolean Sheffield posted in patient engagement, covid-19, coronavirus, health system, disaster response, hospitals, crisis management

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Technology solution designed to combat the spread of virus and ensure proper care of those impacted

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Population Engagement Amid COVID-19 Crisis: Health Systems Respond

Mar 10, 2020 2:22:49 PM / by Dante Hernandez posted in chatbots, patient engagement, covid-19, coronavirus, health system, disaster response, hospitals, crisis management

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COVID-19, or "coronavirus", began making headlines in December 2019 as it swept across mainland China. At the time of this article, over 111 countries are impacted and the long term community impacts are even further reaching. Across the US health systems are dealing with a surge of patients. Many hospitals have setup tent-triage systems to screen patients before they enter their facilities due to inpatient fears of exposure, while still others are having their call center and scheduler departments overrun with patients anxious for answers and testing.

Patient fears are compounded by the misinformation running rampant online, which has lead to shortages of critical medical equipment as consumers rush to stockpile. Fear and confusion are often the two toughest elements to overcome in any type of infectious disease outbreak and health systems are looking to technology for help.

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Quincy’s HIMSS20 Survival Guide

Feb 26, 2020 10:50:13 AM / by Quincy posted in chatbot, chatbots, patient engagement, Quincy, HIMSS20

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Hi, I’m Quincy - your healthcare chatbot by QliqSOFT and I’ll be new to HIMSS this year. Since it’s my first time I’ve been doing a lot of research so that I can come prepared. I’d love to share my “HIMSS20 Survival Guide” with you! Over five days, nearly 45,000 people from over 90 countries will file through the Orange County Convention Center. With so many events going on, and people to meet, I’m humming along to Aerosmith “I don’t want to miss a thing!”

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A Patient Engagement Chatbot that Actually Engages Patients

Jan 9, 2020 2:35:30 PM / by Michael Ruhs

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Chatbots will take their place in healthcare during 2020 as a very scalable and valuable clinical tool for proactively exchanging care-related information between patients and their care teams, as well as between care team members themselves. Chatbots aren’t new. In fact, the first chatbot, named Eliza, was created by MIT professor Joseph Weizenbaum in 1966. Eliza, however, lacked two essential elements that, today, enable the use of chatbots as a tool that actually gets patients involved in their own personal care. These elements are smart devices that offer an SMS texting feature and artificial intelligence (AI). These 2 technologies combine to bring chatbots to life providing personalized patient experiences that scale.

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How a Chatbot can Eliminate Emergency Room Bottlenecks and Increase Patient Satisfaction

Dec 6, 2019 12:27:56 PM / by Michael Ruhs posted in chatbots, patient engagement, Quincy

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How Secure Messaging Can Save Your HCAHPS Scores

Nov 20, 2019 3:24:28 PM / by Michael Ruhs posted in secure texting, HCAHPS

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Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program.

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