The Official Blog

Dante Hernandez


Recent Posts

Introducing Botcasts

May 13, 2020 9:40:00 PM / by Dante Hernandez

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Broadcasting accurate information from healthcare providers

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CMS Hospice Relief

May 7, 2020 1:38:14 PM / by Dante Hernandez posted in virtual visits, telehealth

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As COVID-19 numbers increase - CMS has released new guidelines

As portions of the United States start to resume “normal” operations, the Center for Medicare and Medicaid Services (CMS) has released another round of waivers targeted towards the Hospice industry. With fresh guidance on timelines - CMS is actively working to provide resources to relieve some stress for healthcare workers nationwide. In line with previous guidelines, these changes go into effect immediately without healthcare providers having to request waivers from CMS.

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New CMS Tools and Guidelines for COVID 19 Now in Effect

Apr 14, 2020 4:24:32 PM / by Dante Hernandez posted in covid-19, coronavirus, virtual visits, CMS

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Medicare guidelines have been expanded once again.

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Population Engagement Amid COVID-19 Crisis: Health Systems Respond

Mar 10, 2020 2:22:49 PM / by Dante Hernandez posted in chatbots, patient engagement, covid-19, coronavirus, health system, disaster response, hospitals, crisis management

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COVID-19, or "coronavirus", began making headlines in December 2019 as it swept across mainland China. At the time of this article, over 111 countries are impacted and the long term community impacts are even further reaching. Across the US health systems are dealing with a surge of patients. Many hospitals have setup tent-triage systems to screen patients before they enter their facilities due to inpatient fears of exposure, while still others are having their call center and scheduler departments overrun with patients anxious for answers and testing.

Patient fears are compounded by the misinformation running rampant online, which has lead to shortages of critical medical equipment as consumers rush to stockpile. Fear and confusion are often the two toughest elements to overcome in any type of infectious disease outbreak and health systems are looking to technology for help.

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