The Official Blog

Michael Ruhs

Naturally and excessively curious, Michael has been exploring and learning the nuances of various industries as a contributing marketing professional over the last 25 years. Well over half of those years have been spent in the healthcare industry. An industry award-winner, he has provided marketing expertise to support pioneering technology organizations such as Microsoft, Trimble, General Mills Bell Institute of Health and Nutrition, Pediatric Home Service, Swagelok Biopharmaceutical and Craig Hospital. Currently, Michael supports QliqSOFT's innovative healthcare SaaS and AI technology solutions as a Consulting Marketing Director. A creative at heart, in his free time, Michael enjoys exploring opportunities for AI to elevate his photographic expressions to new heights.

Recent Posts

A Patient Engagement Chatbot that Actually Engages Patients

Jan 9, 2020 2:35:30 PM / by Michael Ruhs

0 Comments

Chatbots will take their place in healthcare during 2020 as a very scalable and valuable clinical tool for proactively exchanging care-related information between patients and their care teams, as well as between care team members themselves. Chatbots aren’t new. In fact, the first chatbot, named Eliza, was created by MIT professor Joseph Weizenbaum in 1966. Eliza, however, lacked two essential elements that, today, enable the use of chatbots as a tool that actually gets patients involved in their own personal care. These elements are smart devices that offer an SMS texting feature and artificial intelligence (AI). These 2 technologies combine to bring chatbots to life providing personalized patient experiences that scale.

Read More

How a Chatbot can Eliminate Emergency Room Bottlenecks and Increase Patient Satisfaction

Dec 6, 2019 12:27:56 PM / by Michael Ruhs posted in chatbots, patient engagement, Quincy

0 Comments

 

Read More

How Secure Messaging Can Save Your HCAHPS Scores

Nov 20, 2019 3:24:28 PM / by Michael Ruhs posted in secure texting, HCAHPS

0 Comments

 

Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program.

Read More