The Official Blog

How a Chatbot can Eliminate Emergency Room Bottlenecks and Increase Patient Satisfaction

Dec 6, 2019 12:27:56 PM / by Michael Ruhs posted in chatbots, patient engagement, Quincy

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How Secure Messaging Can Save Your HCAHPS Scores

Nov 20, 2019 3:24:28 PM / by Michael Ruhs posted in secure texting, HCAHPS

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Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program.

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