The Official Blog

QliqSOFT launches COVID-19 Virtual Patient Communication Kit

Mar 11, 2020 3:11:51 PM / by Jolean Sheffield posted in patient engagement, covid-19, coronavirus, health system, disaster response, hospitals, crisis management

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Technology solution designed to combat the spread of virus and ensure proper care of those impacted

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Population Engagement Amid COVID-19 Crisis: Health Systems Respond

Mar 10, 2020 2:22:49 PM / by Dante Hernandez posted in chatbots, patient engagement, covid-19, coronavirus, health system, disaster response, hospitals, crisis management

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COVID-19, or "coronavirus", began making headlines in December 2019 as it swept across mainland China. At the time of this article, over 111 countries are impacted and the long term community impacts are even further reaching. Across the US health systems are dealing with a surge of patients. Many hospitals have setup tent-triage systems to screen patients before they enter their facilities due to inpatient fears of exposure, while still others are having their call center and scheduler departments overrun with patients anxious for answers and testing.

Patient fears are compounded by the misinformation running rampant online, which has lead to shortages of critical medical equipment as consumers rush to stockpile. Fear and confusion are often the two toughest elements to overcome in any type of infectious disease outbreak and health systems are looking to technology for help.

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