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8 articles

Healthcare staffing and workforce management

A female doctor talking into a corded office at her desk inside of a clinic
Workforce

Reduce Call Volume with Patient Secure Texting

Reduce call volume and improve efficiency with patient secure texting. Studies show that the majority of Americans own smartphones and prefer mobile messages over emails or calls. Secure messaging platforms enable healthcare organizations to save time and improve patient care by answering FAQs, disseminating information, automating administrative tasks, and supporting population health initiatives.

Bobbi WeberBobbi Weber
7 min read
A male nurse is using all aspects of digital health to reach patients.
Workforce

Why Your Next Hire Should Be a Chatbot

Discover how digital platforms are revolutionizing community health centers (CHCs) by alleviating staff burnout through automated messaging, customizable patient engagement, and care coordination. By leveraging chatbot-based digital automation, CHCs can reduce manual tasks, increase patient satisfaction, close gaps in care, and improve staff work-life balance. These platforms enable secure texting, virtual visits, and efficient communication, ensuring patients receive timely and personalized care while allowing staff to focus on patient needs and streamline workflows.

Jaimie Bubb RNJaimie Bubb RN
10 min read

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