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Ben Henson

Ben Henson

Healthcare IT Specialist

Healthcare IT specialist with expertise in HIPAA compliance and secure messaging.

84 articles published

Articles by Ben Henson

HIPAA-compliant camera
Best Practices

Picture This: Always Use a HIPAA-Compliant Camera for Patient Photos

How compliant are your patient photo practices? If you use photos in patient care and those photos have any identifiable information, using a HIPAA-compliant camera is a must. The camera itself need not be bulky or inconvenient. It can be the same one on your smartphone. The difference is these photos are taken within a secure texting app.

6 min read
A woman holding her child while looking a notification on her phone.
Best Practices

A Patient Engagement Chatbot that Actually Engages Patients

Chatbots will take their place in healthcare during 2020 as a very scalable and valuable clinical tool for proactively exchanging care-related information between patients and their care teams, as well as between care team members themselves. Chatbots aren’t new. In fact, the first chatbot, named Eliza, was created by MIT professor Joseph Weizenbaum in 1966. Eliza, however, lacked two essential elements that, today, enable the use of chatbots as a tool that actually gets patients involved in their own personal care. These elements are smart devices that offer an SMS texting feature and artificial intelligence (AI).

6 min read
Telehealth Platform
Best Practices

Advantages & Benefits of Telehealth

Many clinics, hospitals, and other health institutions have started or expanded their telehealth services over the past six weeks. As the COVID-19 pandemic continues to affect daily life and the burden on the healthcare system, telehealth remains a needed component to safely care and treat the public. However, what happens with telehealth once this health crisis is better managed and controlled? Should healthcare institutions rollback their use of the technology and once again focus on in-person visits? 

5 min read
5 Ways AI is Changing Healthcare
Best Practices

5 Ways AI is Changing Healthcare

Know how AI is revolutionizing healthcare by enhancing clinical efficiency, enabling faster diagnoses, and improving patient engagement across care systems.

6 min read
doctor texting results of brain scans using hipaa compliant secure texting app for healthcare
Best Practices

8 Reasons Why Physicians are Adopting HIPAA-Compliant Secure Texting

Healthcare, with all its technological advances, finds itself stuck in the dark ages, with pagers, phone calls and standard sms texting still having a heavy hold on physicians across the country. And even though pagers were once considered a badge of honor among newly minted doctors, they are now viewed with the same disdain as CD players by today’s tech savvy healthcare providers. This is because there is a better way for doctors to communicate.

8 min read
5-Steps-to-an-Effective-Disaster-Communications-Plan-Infographic|5-steps-to-effective-disaster-communication-plan-infographic|5-Steps-to-an-Effective-Disaster-Communications-Plan-Infographic
Best Practices

5 Steps to an Effective Disaster Communications Plan

Creating disaster communications plans can be complex, especially in healthcare when so much is at stake. Disasters and disruptions can happen at any time. You must be prepared in the event your systems go down. Key to that response is having a disaster communication tool, not dependent on the network or power of the location.

1 min read
AllianceChicago Publishes Digital Intervention Study Using Chatbots to Increase Well-Child Visits and Immunizations - QliqSOFT Blog
Health Equity

AllianceChicago Publishes Digital Intervention Study Using Chatbots to Increase Well-Child Visits and Immunizations

AllianceChicago, a national network of more than 70 community health centers (CHCs) across 19 states, today announced the publication of a quality improvement-focused article titled “CHEC-UP: A digital intervention to reduce disparities in well-child and immunization completion in community health” in Telehealth™ & Medicine Today. The project focus was made possible with the donation of QliqSOFT’s Quincy artificial intelligence (AI)-powered chatbots.

4 min read
WannaCry ransomware attack on desktop screen, notebook and smartphone, cyber attack internet security concept
Best Practices

Beware of These Email Subject Lines for Potential Ransomware Attack

Last year, we shared 10 steps to take when (not if) your organization is hit with a ransomware attack. Now that several months have passed, the number of malicious cyber attacks that have plagued IT professionals has grown exponentially. The stakes have never been higher. Public services, financial data, and protected health information are all in jeopardy when such widespread security compromises take place.

2 min read

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