Ben Henson

Healthcare IT Specialist

Healthcare IT specialist with expertise in HIPAA compliance and secure messaging.

84 articles published

Articles by Ben Henson

CareChannels Facilitate Value-Based Care

Value-Based Healthcare is increasing financial risk for healthcare organizations. With the new bundled payment programs, your responsibility no longer ends at patient discharge. Hospitals, skilled nursing facilities, and home health organizations can no longer be loosely aligned to succeed.Hospitals frequently lose track of a patient’s recovery after discharge because they are loosely aligned with skilled nursing facilities and home health nurses. These healthcare organizations have no easy way to collaborate with doctors to report patient issues.

2 min read

8 months ago

disaster communication|Healthcare Emergency Preparedness

Best Practices

Don’t Compromise Compliance in Healthcare Emergency Preparedness and Disaster Communications

When thinking about a healthcare emergency preparedness plan, how much does compliance matter in your disaster communications? If your organization is in the throes of a power outage from heavy storms or a cyber attack that’s left your network down, thoughts of compliance may not be top of mind.

4 min read

8 months ago

Phone showing chatbot interaction|Phone showing chatbot interaction|Phone showing chatbot interaction|Phone showing chatbot interaction

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Coryell Health Leverages QliqSOFT Chatbot Tech to Deliver COVID-19 Testing and Vaccine Scheduling

Coryell Health, which serves as the primary COVID-19 testing administrator for Coryell County tests anywhere from 400 to 700 patients daily for the virus. After testing, staff must conduct follow-up, results reporting, and contact tracing necessary to keep patients informed and safe. Initially, the follow-up required 1:1 phone calls for each person tested.

5 min read

8 months ago

Best Practices

Data Privacy in the Modern World: Everything’s for Sale Unless You’re the Keeper of Your Own Data

Everyone worries about data privacy. And, looking at the state of the industry, they have every reason to be. The truth is big data generates big money. Data privacy at this moment seems to be something that’s not even a possibility anymore. As almost every application that you interact with has the ability to collect data on your actions, and that isn’t just what you do on social media. Data is for sale in almost any scenario.

6 min read

8 months ago

Best Practices

4 Reasons It’s Time to Ditch the Spreadsheets for an OnCall Scheduling Tool

How confident are you in the accuracy of your oncall scheduling spreadsheet? With so many changes occurring in rapid succession in healthcare environments, you can’t really on a spreadsheet to save a life. You need better tools, ones that allow you to know in real-time the physicians available.

5 min read

8 months ago

disaster recovery plan|disaster recovery plan healthcare|disaster recovery plan communication

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Seven Don’ts and One Do for Your Disaster Recovery Plan

Mistakes happen. Sometimes no matter how prepared you are, it's easy to err in your disaster recovery plan for communication. While your organization may spend lots of time planning and ensuring it meets emergency preparedness guidelines, when something actually happens, errors can occur. When it’s time to actually execute the plan, that’s when things can fall apart.To help you better assess your disaster recovery plan, we’ve put together of things to avoid. By considering all these factors, your communications plan should work as seamless as possible.

5 min read

8 months ago

doctor using qliq secure texting app for smartphones

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Ease of Access for Truly Secure HIPAA Messaging

Whether you're are an existing user of Qliq Secure Texting, or evaluating HIPAA messaging options for your organization, we've made it extremely easy for users to quickly and securely access their app without jumping through multiple security hurdles. Below is a video that showcases just how easy access really is.

1 min read

8 months ago

Ed Marx Joins QliqSOFT as a member of the company's advisory board and their new Chief Transformation Officer.

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Edward Marx Joins QliqSOFT’s Advisory Board as Chief Transformation Officer

QliqSOFT, a leading healthcare technology company whose mission is to enhance the patient experience using conversational artificial intelligence, secure texting and automated workflows, announced today the addition of Edward Marx to its Advisory Board as Chief Transformation Officer. In this position, Marx will help guide the company’s versatile healthcare clientele on their digital transformation journeys in the current and post-pandemic environment.

3 min read

8 months ago

Best Practices

Electronic Visit Verification for Home Health

As a home health service provider, you are concerned with streamlining your organizational processes, enhancing your quality of care, and abiding by all state and federal regulations. An EVV system like Visit Path can help you improve your company from top to bottom. By using a real-time, GPS-enabled post-acute care delivery resource management app, paperwork becomes easier, and patient satisfaction increases.

2 min read

8 months ago

Innovation

Emerging Technology Trends for Healthcare for 2022

In the healthcare tech field, exciting new software is constantly being developed. Below we detail the most prominent emerging technologies in healthcare.

4 min read

8 months ago

Best Practices

Don’t Let Faxing Disrupt Your Healthcare Workflow

Technology has made so many parts of everyday life easier, especially around communications. It’s easy to send just about any type of document you need via email or text. Yet, there is still the widespread use of faxing in healthcare. Healthcare can use robots for surgery and reattach hands, but when it comes to paperwork, the 1980s facsimile is still the go to. And while it’s still a necessary evil that doesn’t mean faxing should disrupt your healthcare workflow.

4 min read

8 months ago

Demonstration of a chatbot being used to converse with customers

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Healthcare Chatbots and the Future of Chatbot Technology in Healthcare

When it comes to increasing patient satisfaction, reducing readmission, and improving your bottom line, what are the possibilities for healthcare chatbots? Technological advances have made a world of difference in the delivery of quality healthcare to patients across the world. From connected medical devices to electronic health records, technology provides doctors and nurses a way to better connect with their respective patient populations in ways that were never even thought of 20 years ago.

7 min read

8 months ago