Ben Henson

Healthcare IT Specialist

Healthcare IT specialist with expertise in HIPAA compliance and secure messaging.

84 articles published

Articles by Ben Henson

Heartbleed, Internet Explorer Bug and HIPAA Security

Three weeks ago Internet users were notified en masse that a security vulnerability had been discovered in OpenSSL, a widely-used piece of open-source software that helps securely transport information around the web. The so-called Heartbleed bug forced healthcare IT vendors across the industry to perform internal forensic analyses to check whether they were sending vulnerable PHI across various internal and external networks.

2 min read

8 months ago

Best Practices

Hispanic Health Coalition of Georgia Partners with QliqSOFT to Modernize Digital Patient Communication for Community Members

The Hispanic Health Coalition of Georgia (HHCGA) has selected QliqSOFT as its strategic automated patient communications partner. QliqSOFT empowers patients to communicate directly and confidentially with healthcare providers through the use of multilingual, interactive chatbots and virtual visits to find the right help, navigating available healthcare services, and resources including patient education.

2 min read

8 months ago

Best Practices

HIMSS19: Three Key Takeaways

Congrats on surviving another HIMSS conference! We know the show is a bit overwhelming so we thought we'd help out by putting together a quick review on the hot topics. Whether it be a continuum of care, patient population, or interoperability, there's always one buzzword that stands above the rest. In the case of HIMSS19, we actually came across three: Patient Engagement, Data Blocking, and FHIR.

3 min read

8 months ago

Best Practices

HIPAA Compliance for Telehealth

The COVID-19 pandemic has, for the time being, redefined how the world operates. With billions of people around the globe under strict “stay-at-home” orders, modern life has come to seem archaic. With millions of American businesses have been put on hold, while the nation attempts to slow the spread of the virus. Due to the high contagion rate of the respiratory illness, and the lack of clear effective treatment, the healthcare system has been flooded with hospitalizations for COVID-19 patients.

4 min read

8 months ago

|password settings for healthcare devices and programs

Best Practices

HIT Security Issues in 2017 - Password Management

The first line of defense in preventing hacking is a secure password. Unfortunately, IT administrators and website security and management companies know that educating their users on the definition and necessity of a strong password often falls on deaf ears. Most users opt for convenience and familiarity when they aren’t forced to change passwords that contain strong character and symbol combinations frequently.

2 min read

8 months ago

Best Practices

How a Chatbot can Eliminate Emergency Room Bottlenecks and Increase Patient Satisfaction

Today, healthcare chatbot technology caters to the needs of patients and patient communication to enhance their care delivery experience. This same technology enables you to automate your emergency room (ER) intake workflow to capture key patient information necessary to provide service. The chatbot can go to work for you before the patient arrives at the ER. The chatbot can also help a patient en route by providing information such as directions to the ER, a map of the facilities, wait times, and more.

5 min read

8 months ago

Best Practices

How Chatbots Can Help With Home Healthcare & Hospice

The global home healthcare industry is valued at over $200 billion and is expected to grow at a compound annual growth rate (CAGR) of 8 percent between now and 2027. Unexpectedly, the COVID-19 pandemic has accelerated the widespread implementation of telehealth and home healthcare visits.

5 min read

8 months ago

Best Practices

How Healthcare Providers Can Prepare for the COVID Stimulus Bill

Last month, Congress passed President Biden’s American Rescue Plan Act, a bill totaling $1.9 trillion in relief funds and many are wondering what positive impacts may be seen in healthcare. This most recent bill differs…

6 min read

8 months ago

home health nurse checks the blood pressure of a patient

Best Practices

How Home Health Secure Texting Is Changing Communication in the Field

Discover how home health secure texting transforms communication in the field. QliqSOFT offers a secure texting app, empowering nurses with efficient and compliant communication, streamlined workflows, and improved patient care. Request a demo today.

4 min read

8 months ago

A picture of a pen laying on a clipboard - the clipboard has a paper that says "HCAHPS".

Best Practices

How Secure Messaging Can Save Your HCAHPS Scores

Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program.

6 min read

8 months ago

A doctor speaks with a patient using a telehealth solution

Best Practices

How Telehealth can Increase Patient Engagement in Post-Acute Settings

Are the days of doctor house calls poised to come back? Now that we have sophisticated, high-speed data networks and readily available technology to facilitate telehealth for “virtual” house calls, more healthcare providers are starting to deploy telemedicine in an effort to provide better care outside of the traditional setting (hospital, doctor’s office, clinic and so on).

5 min read

8 months ago

Best Practices

How to Create An Effective On-Call Schedule

Scheduling has never been easy. In the fast-paced healthcare field, things are always shifting in a variety of directions -- scheduling being at the top of the list. However, many hospitals, clinics, and other medical care facilities that need on-call scheduling are operating under antiquated systems. Old traditional methods of whiteboards, spreadsheets, and weekly emails aren’t doing the job. This type of on-call scheduling lacks the effectiveness and responsiveness needed in the quickly changing environment of healthcare.

4 min read

8 months ago