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Best Practices

How Chatbots Can Help With Home Healthcare & Hospice

The global home healthcare industry is valued at over $200 billion and is expected to grow at a compound annual growth rate (CAGR) of 8 percent between now and 2027. Unexpectedly, the COVID-19 pandemic has accelerated the widespread implementation of telehealth and home healthcare visits.

Ben HensonBen Henson
5 min read
A picture of a pen laying on a clipboard - the clipboard has a paper that says "HCAHPS".
Best Practices

How Secure Messaging Can Save Your HCAHPS Scores

Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program.

Ben HensonBen Henson
6 min read
A doctor speaks with a patient using a telehealth solution
Best Practices

How Telehealth can Increase Patient Engagement in Post-Acute Settings

Are the days of doctor house calls poised to come back? Now that we have sophisticated, high-speed data networks and readily available technology to facilitate telehealth for “virtual” house calls, more healthcare providers are starting to deploy telemedicine in an effort to provide better care outside of the traditional setting (hospital, doctor’s office, clinic and so on).

Ben HensonBen Henson
5 min read
How to Create An Effective On-Call Schedule - QliqSOFT Blog
Best Practices

How to Create An Effective On-Call Schedule

Scheduling has never been easy. In the fast-paced healthcare field, things are always shifting in a variety of directions -- scheduling being at the top of the list. However, many hospitals, clinics, and other medical care facilities that need on-call scheduling are operating under antiquated systems. Old traditional methods of whiteboards, spreadsheets, and weekly emails aren’t doing the job. This type of on-call scheduling lacks the effectiveness and responsiveness needed in the quickly changing environment of healthcare.

Ben HensonBen Henson
4 min read