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Meet Us at GHPCO 2026 - Global Healthcare InnovationMarch 15-18, 2026|Meet Us at GHPCO 2026 - Global Healthcare InnovationMarch 15-18, 2026

Healthcare Insights

Page 2 of 21 • Showing 12 of 251 articles

A woman holding her child while looking a notification on her phone.
Best Practices

A Patient Engagement Chatbot that Actually Engages Patients

Chatbots will take their place in healthcare during 2020 as a very scalable and valuable clinical tool for proactively exchanging care-related information between patients and their care teams, as well as between care team members themselves. Chatbots aren’t new. In fact, the first chatbot, named Eliza, was created by MIT professor Joseph Weizenbaum in 1966. Eliza, however, lacked two essential elements that, today, enable the use of chatbots as a tool that actually gets patients involved in their own personal care. These elements are smart devices that offer an SMS texting feature and artificial intelligence (AI).

Ben HensonBen Henson
6 min read
Telehealth Platform
Best Practices

Advantages & Benefits of Telehealth

Many clinics, hospitals, and other health institutions have started or expanded their telehealth services over the past six weeks. As the COVID-19 pandemic continues to affect daily life and the burden on the healthcare system, telehealth remains a needed component to safely care and treat the public. However, what happens with telehealth once this health crisis is better managed and controlled? Should healthcare institutions rollback their use of the technology and once again focus on in-person visits? 

Ben HensonBen Henson
5 min read
Secure messaging solutions for healthcare | reduce data breach incidents | data and service portability
Secure Texting

All Secure Messaging Solutions Are Not Created Equal - Part 2 of 3

In the first part of this series, Secure Texting can be more than just securing messages, we discussed the key features (quick messaging, conversation threads, and required acknowledgment) of a secure messaging application that makes it a valuable texting tool for healthcare professionals. The first question healthcare organizations want a provider of a secure messaging application to answer,” Is the application HIPAA compliant?”.

Krishna KurapatiKrishna Kurapati
8 min read
ransomware attack on hospitals and doctors|use secure smartphones to protect against ransomware
Best Practices

Are Smartphones and Texting Helpful During Ransomware Attacks?

Ransomware Attacks are back with a vengeance -this time attacking healthcare facilities who have critical patient data which they cannot afford to lose. Hospitals need patient data quickly without which patient care can become difficult or nearly impossible. Since all patient data is now stored on computers, losing this data is not an option. In just the past few months, the ransomware has attacked millions of computers, locking out their users for days.

Krishna KurapatiKrishna Kurapati
5 min read
Role of communication in healthcare | using secure texting and smartphones in a natural disaster
Best Practices

Are Smartphones and Texting Helpful in Disasters?

Technology is so pervasive in our society that when a disaster strikes the system failures affect every aspect of our lives; including our ability to receive appropriate medical treatment. Hurricane Sandy is a perfect example of what could go wrong - widespread and prolonged power outages, hospital evacuations, the closing of the financial markets, mass transportation disruptions, highway and airport shutdowns, and disruptions to routine life.

Krishna KurapatiKrishna Kurapati
5 min read