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patient texting post op|fever control|infection|medication
Best Practices

Can Patient Texting Improve Post-Op Recovery?

A focus of many hospitals, ambulatory surgical centers, and clinicians is improving surgical outcomes and post-op recovery for the patients they serve. And with good reason. Not only do these providers care about their patient outcomes and recovery experience, but the information is now publicly searchable on sites like Healthgrades.com.

jolean-sheffieldjolean-sheffield
5 min read
carechannels facilitate value based care|volume to valued based healthcare transition
Best Practices

CareChannels Facilitate Value-Based Care

Value-Based Healthcare is increasing financial risk for healthcare organizations. With the new bundled payment programs, your responsibility no longer ends at patient discharge. Hospitals, skilled nursing facilities, and home health organizations can no longer be loosely aligned to succeed.Hospitals frequently lose track of a patient’s recovery after discharge because they are loosely aligned with skilled nursing facilities and home health nurses. These healthcare organizations have no easy way to collaborate with doctors to report patient issues.

Ben HensonBen Henson
2 min read
decorative image - risks of a byod policy in healthcare
Best Practices

Carefully Considering the Risks of a BYOD Policy in Healthcare

Seemingly everyone in their organization wants to adopt a bring your device (BYOD) mobile policy. However, the benefits of empowering employees with greater access to data typically drown out the lingering data control concerns.If you find yourself considering a BYOD policy, first think about your risks. As any OCR/HHS or hospital CIO, who has suffered through a data breach, will tell you, security risk assessments are vital to a HIPAA compliance plan. So what are the unique risks of adopting a BYOD policy in the healthcare world?

Krishna KurapatiKrishna Kurapati
3 min read
cloud based healthcare vendors and hipaa compliance|hipaa conduit rule and cloud computing
Best Practices

Cloud Computing and Conduits

For years, cloud-based healthcare vendors had tried to avail their organizations to the conduit exception to HIPAA. Broadly speaking, the conduit rule exempts entities from complying with HIPAA if they only transmit and do not access PHI (usually on behalf of a Covered Entity). In the buildup to the Omnibus Rule, PHR vendors, data storage companies, and other cloud-based providers lobbied HHS to broaden the scope of the conduit exception.

Krishna KurapatiKrishna Kurapati
3 min read
CMS Hospice Relief - QliqSOFT Blog
Best Practices

CMS Hospice Relief

As portions of the United States start to resume “normal” operations, the Center for Medicare and Medicaid Services (CMS) has released another round of waivers targeted towards the Hospice industry. With fresh guidance on timelines - CMS is actively working to provide resources to relieve some stress for healthcare workers nationwide. In line with previous guidelines, these changes go into effect immediately without healthcare providers having to request waivers from CMS.

dante-hernandezdante-hernandez
4 min read
common questions on secure texting|secure messaging and texting features of mobile sms app
Best Practices

Common Questions on Secure Texting & Secure Messaging for Healthcare

One of the most important aspects of qliqCONNECT security is how we encrypt your messages. First, all network connections are encrypted with transport encryption called TLS. So all communication over the Internet is secure. Second and more importantly, qliqCONNECT encrypts the message content using Public-Private Key Encryption. With this approach, every user on qliqCONNECT has a unique encryption key and each message is encrypted for a single particular user.

john-skowlundjohn-skowlund
4 min read
Person starting their medical journey by using a healthcare chatbot
Conversational AI

Conversational AI Basics in Healthcare

Discover the significance of conversational AI in healthcare as it replicates natural interactions between humans and machines, offering personalized and interactive patient experiences. Healthcare providers benefit from automating administrative tasks, answering queries, disseminating information, tracking symptoms, and analyzing clinical data. Successful implementation requires prioritization, agility, measurement, expansion, realistic expectations, and choosing a results-oriented partner.

Bobbi WeberBobbi Weber
15 min read
Phone showing chatbot interaction|Phone showing chatbot interaction|Phone showing chatbot interaction|Phone showing chatbot interaction
Best Practices

Coryell Health Leverages QliqSOFT Chatbot Tech to Deliver COVID-19 Testing and Vaccine Scheduling

Coryell Health, which serves as the primary COVID-19 testing administrator for Coryell County tests anywhere from 400 to 700 patients daily for the virus. After testing, staff must conduct follow-up, results reporting, and contact tracing necessary to keep patients informed and safe. Initially, the follow-up required 1:1 phone calls for each person tested.

Ben HensonBen Henson
5 min read