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Industry best practices and implementation guides

Picture of a doctor holding a syringe during Flu Season
Best Practices

Flu Season Management with Qliq Secure Texting

The 2018 flu season is shaping up to be one the worst in nearly a decade and your practice is not immune. The CDC FluView report for the last week of January even states that a “cumulative rate of 51.4 laboratory-confirmed influenza-associated hospitalizations per 100,000 population” has been observed. We’re all feeling the pain but at QliqSOFT we would like to recommend some simple steps that may just help you prepare and protect your patient population.

jolean-sheffieldjolean-sheffield
5 min read
Patient Receiving Flu Shot
Best Practices

Flu Season 2020 - Planning During a Pandemic

A pandemic creates a massive challenge for healthcare professionals in the United States but another challenger is approaching in the Fall, flu season. With over seven million COVID-19 cases in the United States alone, the upcoming flu season only serves to burden an already taxed health care system.With positive cases still on the rise throughout the country, the Fall flu season becomes more uncertain. Especially with the overlap in the high-risk groups (and symptoms) between COVID-19 and influenza, having a plan is essential for tackling the fall.

dante-hernandezdante-hernandez
3 min read
Demonstration of a chatbot being used to converse with customers
Best Practices

Healthcare Chatbots and the Future of Chatbot Technology in Healthcare

When it comes to increasing patient satisfaction, reducing readmission, and improving your bottom line, what are the possibilities for healthcare chatbots? Technological advances have made a world of difference in the delivery of quality healthcare to patients across the world. From connected medical devices to electronic health records, technology provides doctors and nurses a way to better connect with their respective patient populations in ways that were never even thought of 20 years ago.

Ben HensonBen Henson
7 min read
heartbleed internet explorer bug and hipaa security|health care security vulnerabilities
Best Practices

Heartbleed, Internet Explorer Bug and HIPAA Security

Three weeks ago Internet users were notified en masse that a security vulnerability had been discovered in OpenSSL, a widely-used piece of open-source software that helps securely transport information around the web. The so-called Heartbleed bug forced healthcare IT vendors across the industry to perform internal forensic analyses to check whether they were sending vulnerable PHI across various internal and external networks.

Ben HensonBen Henson
2 min read
Hispanic  Health Coalition of Georgia Partners with QliqSOFT to Modernize Digital Patient Communication for Community Members   - QliqSOFT Blog
Best Practices

Hispanic Health Coalition of Georgia Partners with QliqSOFT to Modernize Digital Patient Communication for Community Members

The Hispanic Health Coalition of Georgia (HHCGA) has selected QliqSOFT as its strategic automated patient communications partner. QliqSOFT empowers patients to communicate directly and confidentially with healthcare providers through the use of multilingual, interactive chatbots and virtual visits to find the right help, navigating available healthcare services, and resources including patient education.

Ben HensonBen Henson
2 min read
HIMSS19: Three Key Takeaways - QliqSOFT Blog
Best Practices

HIMSS19: Three Key Takeaways

Congrats on surviving another HIMSS conference! We know the show is a bit overwhelming so we thought we'd help out by putting together a quick review on the hot topics. Whether it be a continuum of care, patient population, or interoperability, there's always one buzzword that stands above the rest. In the case of HIMSS19, we actually came across three: Patient Engagement, Data Blocking, and FHIR.

Ben HensonBen Henson
3 min read
wellpoint hipaa breach alert|wellpoint hipaa breach settlement
Best Practices

HIPAA Breach Alert: WellPoint fined $1.7M

In what is believed to be one of the larger HIPAA breach settlements in recent memory, health insurer WellPoint has agreed to settle with HHS for $1.7M stemming from a 2009 and 2010 incident where WellPoint impermissibly disclosed the ePHI of over 600,000 individuals through an unsecured online application. During its investigation, OCR found that WellPoint had not enacted the appropriate administrative, technical, and physical safeguards mandated under HIPAA.

Krishna KurapatiKrishna Kurapati
1 min read
HIPAA Compliance for Telehealth - QliqSOFT Blog
Best Practices

HIPAA Compliance for Telehealth

The COVID-19 pandemic has, for the time being, redefined how the world operates. With billions of people around the globe under strict “stay-at-home” orders, modern life has come to seem archaic. With millions of American businesses have been put on hold, while the nation attempts to slow the spread of the virus. Due to the high contagion rate of the respiratory illness, and the lack of clear effective treatment, the healthcare system has been flooded with hospitalizations for COVID-19 patients. 

Ben HensonBen Henson
4 min read
hipaa data breaches|securing your healthcare organization from HIPAA data breaches
Best Practices

HIPAA Data Breaches: Bad Technology or Bad Training?

As regular readers of the qliqSOFT blog are now aware, the HIPAA Omnibus changes have been in effect for just over two weeks. In the wake of the September 23 compliance deadline, HIPAA compliance should be on the minds of most covered entities even more than usual, and rightfully so – HIPAA data breaches not only sacrifice the trust you’ve established with your patients, but also they’re extraordinarily expensive.

Krishna KurapatiKrishna Kurapati
3 min read
hipaa omnibus changes|hipaa omnibus changes for healthcare security
Best Practices

HIPAA Omnibus Changes – Just One Week Left

One week. That’s all that remains between now and September 23rd, the date at which the HIPAA Omnibus regulations go into effect. Covered entities under the law should have already completed most of the long-term compliance work under regulations – e.g., updating their Business Associate Agreements, revising their Notices of Privacy. Practices, completing a detailed risk assessment – but the biggest change that goes into effect in seven days is the shift in a presumption in what constitutes a breach.

Krishna KurapatiKrishna Kurapati
2 min read

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