Industry best practices and implementation guides
Accurate information can be surpassed by “quick” information in our daily ecosystem of on-demand news cycles and social media. Botcasts and our Quincy Chatbot API are built to send accurate information faster and across a wide spectrum of mediums. With API integration, Botcasts can be deployed rapidly to deliver information securely.
Bridge the communication gap in healthcare with Qliq secure messaging and OnCall Scheduling. Instantly message, view schedules, and more. Watch the demo video now!
Krishna Kurapati
Over the last 4 months I have given close to 200 demos of our secure messaging application, qliqConnect, to a variety of organizations, ranging from solo practices to large health systems... and just about everything in between. While our primary objective is to help healthcare professionals communicate securely and efficiently, there is no denying that the “SMS problem” is at the forefront of the compliance consciousness.
Krishna Kurapati
I have been involved in security and communication for long enough to recognize some inherent challenges associated with a secure text messaging app for smartphones. Let me start off with the three primary considerations - reliable, timely delivery, security, and usability. Reliability and timely delivery of message delivery are the most important of all.
Krishna Kurapati
Critical Access Hospitals: Serving rural communities with innovation. Chatbots improve staff satisfaction, patient engagement, and streamline processes. The lifeline for 40 million rural patients.
Given what many called a banner year in healthcare data breaches, many industry professionals were happy to bid 2013 adieu. From the massive Advocate data breach to the Affinity Health Plan photocopier breach, healthcare executives finally had to face the music and tighten information security controls in a post-HIPAA/HITECH Omnibus world. Perhaps the ultimate wake-up call was delivered with the unprecedented Target data breach from late in the year. Now pressured by a better-informed public, lawmakers are starting to address the concerns of living in a un-secure data era.
Krishna Kurapati
For healthcare professionals everywhere, new waivers from the Center for Medicare and Medicaid Services (CMS) will provide more tools for continuing care during this ongoing pandemic. These guidelines go into effect without requiring a waiver request to CMS and apply for the duration of the emergency declaration. As the industry works to flatten the curve, these new guidelines will bring much-needed relief to an already burdened healthcare community. The waiver expands options for these industries:
The recent FDA-approval of COVID-19 vaccines has healthcare organizations across the nation trying to effectively and efficiently meet growing vaccination demands. Online patient-scheduling has already become a game-changer as a result of the pandemic. In response to this growing need, QliqSOFT deployed the COVID-19 Vaccine Assistant.
Ben Henson
A new Windows release of Qliq for Desktop is here. Version 2.79 includes several new features that will aid in clinical collaboration across your entire organization. New in this version is the ability to set Escalated Call Notifications directly from the desktop app. This is useful for those users who can only access secure texting from a desktop and need to be notified of important messages when they are away from their desk.
Ben Henson
In a week including several high profile HIPAA breach incidents and settlements, the Department of Health and Human Services announced the biggest one of all: a settlement agreement with Affinity Health Plan stemming from an incident in 2010 when it was discovered that an improperly wiped photocopier compromised the PHI of over 300,000 patients. Affinity and HHS agreed to settle the case for $1,215,780.
Krishna Kurapati
In an interesting piece posted over the weekend at The Health Care Blog, Dr. David Do described a recent reported data breach by the Oregon Health & Science University. The event, which was reported to patients at the end of July, was triggered when OHSU administrators discovered that medical residents were storing patient records in Google Drive, a free, cloud-based document storage platform.
Krishna Kurapati
Communication tools have quickly evolved in the last decade. Things changed forever in June of 2007 with the introduction of the first iPhone. From this spurred the technology and user desire for the smartphone. It became less a phone and more a way to communicate in various other ways. The smartphone is ever present in healthcare settings as well.
Ben HensonStay informed with the latest articles and insights on best practices.